Adamson Associates Architects strives to provide our services in a manner that is accessible to all of our clients, the public or other third parties on their behalf and respects the dignity and independence of people with disabilities. We are committed to offering equal opportunity to access our services and to providing the benefit of the same services, in the same place, and in a similar manner to all clients. Adamson is committed to excellence in serving all clients, including people with disabilities, and we will carry out our functions and responsibilities in the following areas:
We will communicate with people with disabilities in ways that take into account their disability. We will ensure everyone is treated with respect and dignity by giving them our full attention by taking the time to understand the needs of each individual person. We will put ‘the person’ first by providing flexible service that meets the needs of each individual and understanding that some methods of service may not work for all people.
Adamson is committed to providing fully accessible telephone service to our clients, the public or other third parties on their behalf. Staff will communicate over the telephone in simple, plain language, speaking clearly and slowly.
Adamson is committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our services. We will ensure that our staff is familiar with various assistive devices that may be used by clients with disabilities while accessing our services. Such devices may include walkers, braces, oxygen tanks, wheelchairs, scooters, canes, hearing aids, etc.
Adamson is committed to welcoming people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public and other third parties.
Adamson welcomes any person with a disability who is accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter Adamson Associates Architects’ premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises. Should there be a need to have conversation involving confidential information, we will ask for consent from the individual with the disability before the conversation takes place.
Notice of Temporary Disruption
Adamson Associates Architects will provide clients with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available. The notice will be placed at all public entrances and appropriate counters on our premises.
Availability and Format of Documents
Our policy will be made available upon request. Adamson will strive to provide the information contained within this policy to a person with a disability in a format that considers their disability, upon request.
Training for Staff
Adamson will provide training to all employees and others who deal with clients, the public or other third parties on their behalf as well as those who are involved in the development and approvals of practices and procedures on how to interact and communicate with people with various types of disabilities. This policy will be communicated to all staff via e‐mail and posted on our intranet. New employees will be informed during orientation through the office policy and procedures manual. We will provide retraining when there are changes to our accessible customer service plan.
Training will include the following:
- The purposes of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
- Review of Adamson’s customer service policy
- How to interact and communicate with people with various types of disabilities
- How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
- How to use the equipment or devices available at the workplace to assist with providing services to people with disabilities
- What to do if a person with a disability is having difficulty in accessing our services